Ride Fit™ FAQ
Below are frequently asked questions that hopefully will help you with Ride Fit™ or your Ride Fit™ purchase.
What are your videos like?
We like to say, "Users will experience, as closely as can be achieved in an indoor environment, actually being there on the road.". We give you real rides, you can play anywhere, anytime. You can watch an introduction to the Ride Fit™ product here. On our shopping page every video has a one minute trailer of actual footage from the workout so you can see exactly what you're getting.
Are Ride Fit videos good?
Ride Fit offers some of the best indoor cycle training videos on the market. Not only do you get an excellent structured workout at a great price but you'll also receive access to the valuable 43 page Ride Fit™ Training Guide and some of the best customer service in the business. Check out our testimonials - everyone of these customer comments was unsolicited.
Working out on a turbo trainer can be so boring. Will your videos help?
Absolutely. Having a structured and entertaining workout set to a well shot first person view of a real ride will definitely make your time on your turbo trainer go faster. Here's what several of our customers have said, "I usually get bored very quickly indoor cycling but not with the Ride Fit videos. I'm fully engrossed and using my full effort for my entire workout" and "Sixty minutes never felt so easy on a trainer." and "I find it amazing how time flies and how you get in the mood for training because of your videos."
Which video(s) should I buy first?
No matter whether you are new to the sport, a keen indoor cyclist or a triathlete undertaking training, we've got Ride Fit™ titles suitable for your fitness level. To make your selection easier, we've sorted our training videos into Beginners/Recovery, Intermediate and Advanced categories based primarily on the length of the workout and the degree of hill climbing within the workout.
How do I get my workout instructions?
Each Ride Fit™ indoor cycle training video comes with an overlaid digital dashboard providing you with all the information you'll need to successfully complete your exercise program. to learn more click here.
How do I vary my workouts?
The 38-page Ride Fit™ Training Guide, access to which comes with your purchase, has lots of great ideas on how to make your workout more challenging or easier. Make sure you download your copy - instructions are in your fulfillment e-mail.
On what devices can I play Ride Fit™ training videos?
Ride Fit™ are available either as a downloadable .mp4 file or on DVD. Thus, you can play a Ride Fit™ training video on almost every type of media device including, tablets, the iPad, the iPhone, Android smart phones, Windows laptops, Windows desktops, the Apple Mac, Apple TV, DVD players, the Sony PS3, the xbox360. In short,there's almost no media device on which a Ride Fit™ video won't play.
What happens if I don't like your choice of music backing track?
No problem. If you purchase the downloadable product, you can download one or both of the files listed in the fulfillment e-mail. One file has a music backing track. The other file does not have a music backing track so you can play your favorite tunes while working out to your Ride Fit™ video. If you purchase a DVD(s) just select whether you want playback with or without a music backing track.
How long does it take to download a Ride Fit™ video?
Downloading a Ride Fit™ video realistically requires a broadband Internet connection. Typically on a 10mbps broadband link it takes approximately 15 minutes to download one of our workout videos.
Do my download links expire, and if so what do I do then?
Yes, the download links expire after 7 days. If your download link expires and you've not successfully downloaded your video(s) then simply contact us at firstname.lastname@example.org and we'll send you new links.
How long will it take to get my DVD?
If you purchase a DVD, we will typically ship within 48 hours of you placing your order. All packages are shipped via USPS Priority Mail. This means you should receive your package 2 - 3 business days after shipping if in the USA and 6- 10 business days after shipping if you are located anywhere else in the World. We will notify you as soon as you DVD(s) ship.
How long does it take to get download instructions if I order the downloadable product?
Your download instructions are e-mailed to you immediately after you confirm your order. If you do not receive your fulfillment e-mail(s) within a few minutes first check your spam folder as sometimes an over zealous spam blocker may block the e-mail. If you still cannot find it, e-mail us at email@example.com.
How do I download my videos on a Windows based machine?
For Windows based machines, there are two different ways to download your videos. Which one works depends on your OS, browser and e-mail client. Method #1: Left Click the link associated with the file you want to download. A dialog box should come up with "Open With" or "Save File" options. Check "Save File", and click OK. This should bring you to a download window where you can see the progress of your download. Method #2: Right click on a link and either select the option, "Save Target As", "Save Link As" or similar. Again, available selections will depend on the e-mail client/browser combination you are using.
How do I download my videos on a Apple based machine?
For Apple OS based machines, such as the Apple Mac, right click on a link and either select the option "Download Linked File As", "Download Linked File", "Save Link As" or similar. Available selections will depend on the e-mail client/browser combination you are using.
How do I upload my videos to my Apple iPad, iPhone or iTouch?
For Apple smart devices including the iPad, iPhone or iTouch, the Ride Fit™ video files you want on the device must be uploaded to it using iTunes. Thus, to get the required video file on your device, first of all you need to download/transfer the file onto the computer that is running iTunes. Next add this file to the iTunes library. Do this by launching iTunes and then from the File drop down menu (top left) select "Add File to Library". Select the video file from the directory/folder you downloaded it to. Having added the video file to the iTunes library it is now ready for uploading to your device. When you next connect your device to your computer, sync iTunes and the video file will now be copied to your device and be readily accessible. You have to ensure that allowing movies to sync is checked within iTunes. Repeat this process for all the video files you want on your iPad, iPhone or iTouch.
Can I download a Ride Fit Video to my Android phone or tablet?
Yes you can. Basically, the first thing you need to do is connect your device to the computer you downloaded your Ride Fit™ video(s) to via a suitable USB cable. The device (tablet or phone) will look like an external hard drive to which you can copy files. Next use a program like Windows Explorer (PC) or Finder (Apple Mac) to copy your downloaded Ride Fit™ video(s) into the appropriate directory on the Android device. For example, for the Vizio VTAB1008 tablet you can download a video file to the \DCIM directory and it will then show up in the Gallery. For other device storage locations please check your specific device instructions.
My Apple device does not seem to be recognizing the video file?
If this occurs and the file has not got corrupted during the download process try the following. Once the movie is loaded into the iTunes library, go to Movies and select the video. Now go to the Advanced tab, select Create iPod, iPad or Apple TV version and convert the file. This may take considerable time depending on the machine you're running. Then upload the video file to your Apple device. If you still have problems please contact us at firstname.lastname@example.org.
A downloaded video just won't play, or I'm getting the following message, "The movie's file format isn't recognized." What's wrong?
If you download a Ride Fit™ video and either the file just won't play or you get a message from your media player like, "The movie's file format isn't recognized" then the file in question may have got corrupted during the download process or the download terminated early. Please download the video(s) again.
When I play my Ride Fit™ downloaded video it stutters or freezes during playback?
On older computers running either QuickTime or Windows Media Player you may experience this problem because these devices cannot handle the video processing requirements necessary to play our high definition .mp4 video files. For trouble free playback on Windows and Apple based machines we recommend the use of the free VLC Media Player available at http://www.videolan.org/vlc/.
What format are your DVDs?
They are Region Free NTSC DVDs. These will play on most modern DVD players and all computers, PS3, etc.
Will NTSC DVDs play if I live in a country where PAL is the TV standard?
Generally yes. Since about 2003 most DVD players have been able to support the playback of both NTSC and PAL formatted DVDs. The only caveat with playing a “foreign” disc is that the disc needs to be made region-free. All Ride Fit DVDs are formatted as region-free. If you have any playback issues please contact us at email@example.com.
My Apple MAC will not read the Data CD I received, what can I do?
The data CD you received is actually either a single or double layer data DVD depending on how many video files are being stored. With 64-bit MACs there seems to be a known issue with the 64-bit kernel and extensions associated with reading DVDs. Try restarting the machine and forcing it into 32-bit mode (hold down 32 on start up). In 32-bit mode it should now read the DVD. When you restart your machine it will default back to 64-bit. Alternatively, view the data DVD on a Windows based machine.
I'm using TrainerRoad and the application and the workout video are loosing synchronization!
Some users and TrainerRoad have noted that synchronization loss can occur between the TrainerRoad power profile and a selected workout video (irrespective of whether provided by Ride Fit™, the Sufferfest, Epic Ride, etc.). The problem occurs because Adobe Air, the media viewer used within the TrainerRoad application, can't keep up with the processing load on some older computers. The TrainerRoad support article, How do I use a video with TrainerRoad?, talks about choppy and unsync'ed video.
If you experience this problem, we've had great success during our video integration testing using a separate VLC media viewer. The VLC media player is available for free at http://www.videolan.org/index.html. Operation goes like this. Start-up TrainerRoad in Horizontal mode. Start up the VLC media player and load the video. Start the video and at the 18 second mark, denoted by beeps, pause the media player. Start the TrainerRoad program going and when it reaches 18 seconds, restart the VLC media player. The video and the TrainerRoad power profile will now stay in sync for the duration of the ride.
I'm looking to buy some indoor cycling accessories, do you have any recommendations?
Being keen indoor cyclists ourselves, plus with all the work we do testing the Ride Fit™ workout videos, we've come across some really great indoor cycling and cross-training products and accessories. Checkout our "Tried and Tested" recommendations.
Still got a question or problem that needs fixing?
Please contact us at firstname.lastname@example.org and we'll respond to you usually within